TERMS & CONDITIONS

Biffi Zancan Pty Ltd TDA Taty Premium Cleaning agree to provide first class cleaning services to the customer, at your nominated address.
The service will be for such cleaning duties as agreed between you andBiffi Zancan Pty Ltd TDA Taty Premium Cleaning at the time of booking.
All cleaning products and equipment required to service your property are provided by Biffi Zancan Pty Ltd TDA Taty Premium Cleaning or our cleaner can use the customer instead if requested.
If, at any time prior to or during your service, a cleaner feels there is a safety issue, at their discretion, they can terminate the service until a later date when the issue has been resolved.
Biffi Zancan Pty Ltd TDA Taty Premium Cleaning strive to provide your Service thoroughly, reliably dependably and in a manner that not only meet your standards, but exceeds them.
A minimum of 72 hours leading time is required for booking cleaning services, no cleaning will be performed prior to this unless otherwise agreed with via email

Any changes to the service originally agreed to between Biffi Zancan Pty Ltd TDA Taty Premium Cleaning and yourself must be advised to and agreed on prior to the Service Time.
If time allows, your service provider may agree to provide the additional services on that same day. Otherwise a day and time that suits you both can be agreed to. For your best outcome, please call a day or so ahead to make sure all your needs can be met.

Provide a safe working environment for the cleaner to perform the service;
Leave access unobstructed to those areas of the property requiring the service;
Provide the cleaners access to all service utilities (including hot and cold water, electricity, and rubbish bins) as required to complete the service;
If you feel certain items in your home/office are more valuable to you than others, please secure them or inform us to their importance, so extra care is taken when working with them.

Biffi Zancan Pty Ltd TDA Taty Premium Cleaning prides itself on accurate quotes. To do this, we will need to view your property in person.
Biffi Zancan Pty Ltd TDA Taty Premium Cleaning will honour the price of their quote, even if the job takes them longer than expected, to ensure you are 100% content with our service provided.
If a service is requested outside of the original quote (example, addition of an oven, fridge, window clean), you will be informed of the extra charge before the extra work commences and this extra charge will be invoiced on top of your original quote.
Quotations can be provided via email and price quoted is valid for 7 days.

Payments are non-refundable if cancellation is provided with less than 24 hours’ notice.
If rescheduling the service is requested, deposit remains and time of service will be moved to a more appropriate time for both parties.

The customer agrees to pay the price quoted by Biffi Zancan Pty Ltd TDA Taty Premium Cleaning at completion of service if not prior paid online.
Payments can be made via cash, credit card or direct deposit.
Direct Deposit details to be obtained directly from Biffi Zancan Pty Ltd TDA Taty Premium Cleaning.

Unless specified otherwise, all prices and quotations are exclusive of GST.
Tax Invoices are available for all services carried out by Biffi Zancan Pty Ltd TDA Taty Premium Cleaning on request.
When a invoice is requested for payment of fees after the service has been completed, the customer agrees to pay in full, all fees due, within 7 days of the invoice date.
The customer agrees that if Biffi Zancan Pty Ltd TDA Taty Premium Cleaning has not received payment in full for the service within 7 days of the original invoice date then a late payment fee of $5 will apply for each day the invoice is late.

If a cleaner fails to attend your property within 1 hour of the service time and does not provide the requested service, Biffi Zancan Pty Ltd TDA Taty Premium Cleaning will provide the customer with either:

A full refund of payments made by the customer; or
Offer to reschedule the service at another time mutually agreed between the customer and Biffi Zancan Pty Ltd TDA Taty Premium Cleaning.

If the customer are reasonably dissatisfied with the service provided, you must inform Taty Premium Cleaning within 24 hours of completion of the service. Biffi Zancan Pty Ltd TDA Taty Premium Cleaning strives to achieve 100% customer satisfaction and will endeavour to resolve the problem quickly and efficiently. Biffi Zancan Pty Ltd TDA Taty Premium Cleaning may, at its discretion, offer the customer either a re-supply of the service dissatisfied without charge or partial or full refund;

The Customer must inform Biffi Zancan Pty Ltd TDA Taty Premium Cleaning of any incident where an accident, breakage, damage to property or theft has occurred due to any act of the cleaner within 24 hours of completion of the service.
To the extent permitted by law, the customer is not entitled to claim any loss for any incident if the incident is not reported to Biffi Zancan Pty Ltd TDA Taty Premium Cleaning within 24 hours of completion of the service.
Any accusation of theft must be reported to the Police before Biffi Zancan Pty Ltd TDA Taty Premium Cleaning can proceed with any recovery action.

The Customer acknowledges that any information provided by you, the customer may be used by Biffi Zancan Pty Ltd TDA Taty Premium Cleaning for the purpose of providing the service.
Biffi Zancan Pty Ltd TDA Taty Premium Cleaning agrees not to share any information provided by the customer with any third party not directly involved in the provision of the service (unless required to do so by law).

At Biffi Zancan Pty Ltd TDA Taty Premium Cleaning, we’re only as good as our last clean. You are not locked into any contracts with regards to regular cleaning services. At any time you feel our services are slipping, please tell us. We believe in good communication. We would love to know how you’re feeling, so we can do everything in our power to keep you happy and relaxed when you walk into your home/office after a fresh Biffi Zancan Pty Ltd TDA Taty Premium Cleaning clean.
Let us worry about your cleaning, so YOU LIVE, WE CLEAN!